2006 - Tailor
KPI's to Improve Results
2006 - Community Matters
2005 - National
Home Improvement Council Award
KPI's to Improve Results
Mike Graham writes in Contract Journal– 8th Feb
In reference to KPIs lets not get so hung up on
measures that we forget communication. There’s an ongoing challenge
to run an effective and efficient performance management system in any
business or long terms contract or partnering relationship. Tim Wood’s
editorial comment ‘Choose what you use’, Contract Journal, 26th Jan 2006,
is spot on. It is about choosing the relevant KPIs for your organisation
and tailoring these to suit so that you and your team improve customer
satisfaction and business results.
To make a choice people need to be aware of what’s
on offer. I’m all for refinement to improve the industry KPI system
but let’s make sure people understand the core message first.
Does a quarter of the industry really set out to
be lower quartile performers or is that just what happens when you are
not aware of or do not take an interest in KPIs?
Mike Graham was elected Chair of the Stirling Assembly
Executive Committee on 28th January 2006.
Home Improvement Council Outstanding Achievement Award
Cambusbarron based management consultancy, Michael
Graham Consultancy, is the Partnering Advisor for the award winning Home
Home Happening is the five-year, £144 million
housing investment programme designed to improve the quality of life for
25,000 tenants and local communities throughout South Lanarkshire.
The National Home Improvement Council Certificate of Merit was awarded
to South Lanarkshire for ‘outstanding achievement in encouraging home improvement
during the last year’ at a ceremony attended by more than 200 delegates
from local authorities and housing associations across the UK.
The award was presented by the Rt. Hon. Nick Raynsford
– a former Minister for Housing - at the Gladstone Library venue for the
ceremony, hosted by Lord Brooke, President of the National Home Improvement
Council. Councillor Alan Dick, MBE, Chair of the Housing and Technical
Resources Committee, and Councillor Alex McInnes, Depute, collected the
award on behalf of South Lanarkshire.
Michael Graham, Partner of Michael Graham Consultancy
said ... " This is great news for the Home Happening team. We’re
delighted that this achievement by Home Happening - the only National Home
Improvement Council winner from Scotland this year – has been recognised
by such a prestigious panel of independent experts. Our core team
of two, sometimes up to five consultants has been giving independent advice
and support for the Home Happening team to facilitate Best Value and improve
customer satisfaction, tackling business change, procurement of external
partners, contract documentation, and operational support to develop effective
supply chain partnerships. This achievement shows how well a multi-party
partnership framework can perform. Standard forms of contract like
PPC2000 are a good starting point for effective partnerships but it really
takes the personal effort of individuals to win awards."
The National Home Improvement Council acts as a
catalyst for public sector housing bodies to stimulate modernisation of
the existing housing stock. It represents the most important body of companies
and organisations working in the home improvement sector who earnestly
believe in higher standards of materials and workmanship, backing this
with codes of practice, guarantees and warranties.
Michael Graham Consultancy operates a network of
independent consultants across the UK, working with Clients in public and
private sectors to improve performance through effective value management,
risk management and project management. www.ukvaluemanagement.co.uk
. Mike Graham may be contacted on 01786 463165.
Michael Graham served as a member of the Scottish
Executive Community Planning Implementation Group for 2003 / 2004 in his
capacity as Community Councillor for Cambusbarron, Stirling.
press release. If you have any views on Community Planning which you
wish to share or if you are in a position to promote grass roots discussion
of Community Planning please contact Michael Graham on 01786 463165.
UK Value Management will help you achieve