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2006 - Tailor KPI's to Improve Results

2006 - Community Matters

2005 - National Home Improvement Council Award

Feb 2006
Tailor KPI's to Improve Results 

Mike Graham writes in Contract Journal– 8th Feb 2006 

In reference to KPIs lets not get so hung up on measures that we forget communication.  There’s an ongoing challenge to run an effective and efficient performance management system in any business or long terms contract or partnering relationship. Tim Wood’s editorial comment ‘Choose what you use’, Contract Journal, 26th Jan 2006, is spot on.  It is about choosing the relevant KPIs for your organisation and tailoring these to suit so that you and your team improve customer satisfaction and business results.

To make a choice people need to be aware of what’s on offer.  I’m all for refinement to improve the industry KPI system but let’s make sure people understand the core message first.

Does a quarter of the industry really set out to be lower quartile performers or is that just what happens when you are not aware of or do not take an interest in KPIs?

Jan 2006
Community Matters

Mike Graham was elected Chair of the Stirling Assembly Executive Committee on 28th January 2006. 

Nov 2005 
National Home Improvement Council Outstanding Achievement Award

Cambusbarron based management consultancy, Michael Graham Consultancy, is the Partnering Advisor for the award winning Home Happening Programme. 

Home Happening is the five-year, £144 million housing investment programme designed to improve the quality of life for 25,000 tenants and local communities throughout South Lanarkshire.   The National Home Improvement Council Certificate of Merit was awarded to South Lanarkshire for ‘outstanding achievement in encouraging home improvement during the last year’ at a ceremony attended by more than 200 delegates from local authorities and housing associations across the UK. 

The award was presented by the Rt. Hon. Nick Raynsford – a former Minister for Housing - at the Gladstone Library venue for the ceremony, hosted by Lord Brooke, President of the National Home Improvement Council. Councillor Alan Dick, MBE, Chair of the Housing and Technical Resources Committee, and Councillor Alex McInnes, Depute, collected the award on behalf of South Lanarkshire.

Michael Graham, Partner of Michael Graham Consultancy said ... " This is great news for the Home Happening team.  We’re delighted that this achievement by Home Happening - the only National Home Improvement Council winner from Scotland this year – has been recognised by such a prestigious panel of independent experts.  Our core team of two, sometimes up to five consultants has been giving independent advice and support for the Home Happening team to facilitate Best Value and improve customer satisfaction, tackling business change, procurement of external partners, contract documentation, and operational support to develop effective supply chain partnerships.  This achievement shows how well a multi-party partnership framework can perform.  Standard forms of contract like PPC2000 are a good starting point for effective partnerships but it really takes the personal effort of individuals to win awards." 

The National Home Improvement Council acts as a catalyst for public sector housing bodies to stimulate modernisation of the existing housing stock. It represents the most important body of companies and organisations working in the home improvement sector who earnestly believe in higher standards of materials and workmanship, backing this with codes of practice, guarantees and warranties.

Michael Graham Consultancy operates a network of independent consultants across the UK, working with Clients in public and private sectors to improve performance through effective value management, risk management and project management. .  Mike Graham may be contacted on 01786 463165. 

Community Planning:
Michael Graham served as a member of the Scottish Executive Community Planning Implementation Group for 2003 / 2004 in his capacity as Community Councillor for Cambusbarron, Stirling. Official press release. If you have any views on Community Planning which you wish to share or if you are in a position to promote grass roots discussion of Community Planning please contact Michael Graham on 01786 463165. 

UK Value Management will help you achieve Best Value, 

    • Maximise Performance, 
    • Personalise Customer Service and 
    • Deliver Continuous Improvement in 
    • Value, Quality, Creativity and Innovation. 
Best Value     Partnering 

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